SERVICES

 
Enhance your Oxford Instruments experience with our agile service offering. We recognise that our customers have a range of different requirements and therefore we offer a choice of training and support solutions.

 

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REMOTE & IN-HOUSE TRAINING

Oxford Instruments offers hands-on, instructor-led, training, delivered to you in your choice of environment. Our training courses are tailor made to help you get the most out of your system.

You will improve your product knowledge and sample preparation and be able to ask questions in real-time. In-house training courses are held in a first class environment with class size limited to allow all delegates sufficient hands-on experience and to focus on individual needs.

If you have a number of operators to train, or you want to set your system up for a specific application, it can be more efficient to order a customised on-site training course. For more information on this bespoke option please contact us.

 

 

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LIVE ASSIST

Optimise the way you work with LiveAssist. Gain instant access to our global service and support Professionals to optimise your analyses and assist with any technical issues or queries that you may have. Partnering with you to ensure you get the right results: first-time and every time.

Oxford Instrument Systems are famously reliable. However, in the unlikely event of an issue arising, remedial action can be promptly taken to correct sub-optimal performance or prevent a failure occurring. Empowered with this knowledge, repairs can be scheduled at a time that suits you.

Instant virtual presence, with immediate guidance
Empowering you with our knowledge and support
Optimised solution delivery and analysis support
Global real-time network
Minimised operating costs, maximised up-time
In conjunction with sentinel, real-time cloud-based system performance monitoring