Payment Policy
Our eStore allows customers to pay for their order by prepaid methods like debit & credit card, paypal or prepaid invoice via a bank transfer and through postpaid net 30 days invoice.
If you wish to pay by card or paypal, you don’t need to communicate with us first and you can also check out as guest. If you wish to pay by prepaid bank transfer, you will have to register a MyOI account first, then request to ecommerceteam@estore.oxinst.com to activate prepaid bank transfer (Proforma invoice) on your MyOI account.
If you wish to pay by net 30 days invoice, you will have to request this when you register a MyOI account. Please be aware that only customers with previous business with Oxford Instruments will be authorised to pay by net 30 day invoice. You can explain your previous business with Oxford Instruments when you register your MyOI account.
If your institution or company doesn’t have any previous business relationship with Oxford Instruments, you will be asked to place at least 3 prepaid orders through the eStore before we can consider your request.
If your institution or company has a special arrangement with Oxford Instruments, please get in touch with ecommerceteam@estore.oxinst.com providing information about your contact person in Oxford Instruments
Our eStore is managed by our ecommerce partner ModusLink. This means that on the e-invoice, you will see both the ModusLink and Oxford Instruments logos. If you wish to pay by net 30 day invoice, you will have to send us a PO with ModusLink as supplier, because the invoice will have to be paid into ModusLink’s bank account, so we need to make sure ModusLink is a registered vendor in your system and payment won’t be delayed.
If you need to register ModusLink as supplier, please feel free to send to ecommerceteam@estore.oxinst.com any documents and we will help you and fill it for you.
Delivery
Our stock is shipped from Massachusetts.
US: UPS Ground (4 to 5 working days) USD $14 (Free for orders over $1499)
Fedex 2 day Shipping (2 to 3 working days) $39
Canada:
UPS Ground (4 to 5 working days) is USD $29 (Free for orders over USD $1499)
Fedex International (2 to 3 working days) is USD $119
For US customers:
If you don’t have a tax exemption certificate, taxes will be added to your basket. If your company or institution is tax exempt, please make sure to complete the registration of your MyOI account, upload your document during the registration and wait for confirmation that it has been applied to your MyOI account.
For customers in Canada: Please be aware that we deliver DAP to your country. No taxes will be applied to the checkout.
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