Our global team of experts are at your fingertips. We invite you to review our Frequently Asked Questions pages to see if we already have an answer to your query. If you can’t find what you are looking for, or our would like to talk to a member of our team, please review the contact options below. We aim to respond to your enquiry within 2-3 working days.

Place Order, Order Status, Payment Enquiries

If you have any questions around your order, payment, status or fulfilment, please contact us by phone on the following numbers. Our team are available Monday-Friday 6am-11am CET. 

Order Placement                              Email | +1 (213) 550 3824 opt.2

Order Enquiries                                Email | +1 (213) 550 3824 opt.1

For order enquiries please dial the number above and choose option 1.
For order placement enquiries please dial the number above and choose option 2. Please be aware that this is only available to customers that have already created an account with Oxford Instruments. 
Our teams are available Monday-Friday 6am-11am, JST.

If you wish to place an order by email, please download the order form here. Please be aware that this is only available to customers that are already registered with Oxford Instruments.

Technical Enquiries

If you have any technical enquiries or would like any extra technical information about any of the products sold on our eStore, please contact the specific Oxford Instruments Business Unit Customers Service by either email or phone as listed below. 

Asylum Research                             Email  |  T: +81 (3) 6630 4595

Andor Technology                           Email  |  T: +81 (3) 6732 8968

NanoAnalysis                                   Email  |  T: +44 (0) 1494 442255

NanoScience                                    Email   |  T: +81 (3) 6732 8966

Plasma Technology                         Email  |   T:+44 (0) 1934 837 108


Still not found what you are looking for?
Please check out our Global Customer Support pages here for further options.