Our global team of experts are at your fingertips. We invite you to review our Frequently Asked Questions pages to see if we already have an answer to your query. If you can’t find what you are looking for, or you would like to talk to a member of the team, please review the contact options below. We aim to respond to your enquiry within 2-3 working days.


For general enquiries about the eStore, how it works, how to place a PO or open a credit line to pay against pre issued invoice please email

Please note: Our customer service team is based in the UK and available Monday - Friday during UK working hours.

Order, Order Status & Payment Enquiries

If you have any questions around your order, payment, status or fulfilment, please contact us by email

Technical Enquiries

If you have any technical enquiries or would like any extra technical information about any of the products sold on our eStore, please contact the specific Oxford Instruments Business Unit Customers Service by either email or phone as listed below. 

Asylum Research                             Email  |  T: +1 (805) 696 6466 

Andor Technology                            Email  |  T: +1 (860) 290 9211

NanoAnalysis, NanoScience             Email  |  T: +1 (800) 447 4717 
& Plasma Technology                                    

Still not found what you are looking for?
Please check out our Global Customer Support pages here for further options.