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Live Assist PLUS - Remote Support (2 hours)

Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology. Prices displayed are for 2 hours of support. We will confirm the remote appointment after purchase

Once you have completed your purchase you will receive a form to complete. Please include as many details as possible, including your system number and call number if appropriate, as well as availability for a connection. Once completed a member of our team will contact you if any further information is required and they will provide you with all connection details, including timings.

ID OIRS33-0001

£ 600.00

Live Assist - Andor Remote Support

Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology. Prices displayed are for 1 hour of support and our engineer is available on Tuesday, Wednesday and Thursday Mornings.

Simply choose the day of the session you would like to attend and once you have booked our team will contact you finalise the date and go over the finer details.

ID XR-REMOECOM-01-009

£ 190.00

AFM Consultation via Remote Connection to Customer’s AFM System

Two hours of Remote AFM Consultation with an Oxford Instruments, Asylum Research (OIAR) scientist/engineer.

ID AFM10-001

£ 309.00

AFM Consultation: 1 Day (Asylum Research Demo Facility)

One day of AFM Consultation / Training at the Customer Site.

Basic training includes: Hardware/software overviews, common troubleshooting and maintenance, topographic imaging in contact and AC (Tapping) modes, basic force measurements, cantilever calibration, basic image modification/ analysis.

Please pick a preferred date for your order. Final dates of service are subject to change upon discussion between customer and Asylum Research staff.

ID AFM04-001

£ 1,751.00

Live Assist - Remote EDS Preventative Maintenance

Our Live Assist software allows for an instant interactive presence by utilizing Merged Reality technology in Conjunction with Team Viewer.

Prices displayed are for 2 hours of support and availability of our engineer is updated weekly.

ID OIRS10-0003

For availability and prices please request a quote.

AFM Consultation: 2 Days (Customer Site - US/Canada)

Two days of AFM Consultation / Training at the Customer Site.

Basic training includes: Hardware/software overviews, common troubleshooting and maintenance, topographic imaging in contact and AC (Tapping) modes, basic force measurements, cantilever calibration, basic image modification/ analysis.

Please pick a preferred date for your order. Final dates of service are subject to change upon discussion between customer and Asylum Research staff.

ID AFM02-002

£ 5,459.00

One day of AFM Packing or Unpacking Assistance

One day of AFM Training at the Customer Site. Basic training includes: Hardware/software overviews, common troubleshooting and maintenance, topographic imaging in contact and AC (Tapping) modes, basic force measurements, cantilever calibration, basic image modification/ analysis.

ID AFM09-001

£ 3,605.00

AFM Preventative Maintenance Service (At Customer Site)

Preventative Maintenance at Customer Site (one day).

Preventative Maintenance is conducted by one of Oxford Instruments, Asylum Research (OIAR) Service personnel. At the discretion of OIAR, the process may include minor repairs and/or adjustments necessary to improve calibration, performance specifications, and typical maintenance.

Please pick a preferred date for your order. Final dates of service are subject to change upon discussion between customer and Asylum Research staff.

ID AFM15-001

For availability and prices please request a quote.

AFM Consultation: 3 Days (Customer Site - US/Canada)

Three days of AFM Consultation / Training at the Customer Site.

Basic training includes: Hardware/software overviews, common troubleshooting and maintenance, topographic imaging in contact and AC (Tapping) modes, basic force measurements, cantilever calibration, basic image modification/ analysis.

Please pick a preferred date for your order. Final dates of service are subject to change upon discussion between customer and Asylum Research staff.

ID AFM03-001

£ 7,210.00

Live Assist - Remote Support (1 hour)

Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology. Prices displayed are for 1 hour of support. We will confirm the remote appointment after purchase.

ID OIRS03-0001

£ 350.00

Live Assist - Plasma Remote Support

Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology. Prices displayed are for 1 hour of support on a topic of your choice.

Our Plasma Technology engineers are available on Wednesdays at 10am. Simply select 'Wednesday Session' and once you have booked our team will contact you finalise the date and go over the finer details.

ID PT-REMOTE-S001

£ 120.00