- GENERAL CONSUMABLES
- MICROSCOPY SUPPLIES
- SYSTEM SPARES
- SHOP BY BUSINESS UNIT
Our Live Assist software allows for an instant interactive presence by utilizing Merged Reality technology in Conjunction with Team Viewer.
Prices displayed are for a Live Assist Plus session which included 2 hours of support. The availability of our engineer is updated weekly.
If you have experienced a software or hardware failure we can identify the fault and work with you to solve the issue and return you to productivity. This maximizes uptime and minimizes operating costs, only pay for support when you need it.
This product Is further enhanced by agreeing to be part of Sentinel, our live telemetry initiative.
Once you have chosen your access date and completed the purchase you will receive a form to complete. Please include as many details as possible, including your system number and call number if appropriate. Once completed a member of our team will contact you if any further information is required and you will receive connection details for your chosen access date.
Live Assist connections will typically last around 2 hours although this varies greatly with the issue complexity. Unfortunately, not all issues can be solved with a virtual presence. In these cases we will endeavour to outline a clear pathway to return you to productivity.
For more information about how Live Assist works click here to watch this video.