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All-in-One Service Package
Oxford Instruments offers comprehensive support and service agreements to help you achieve the very best results. Tool proficiency and knowledge, uptime, calibration, and forward-looking options on upgrades/add-ons are all an integrally key aspects of getting the most of your cutting-edge research tool.
Much more than just an extended warranty, these packages provide true peace of mind and peak performance out of you and your research.
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Extended
Warranty		 Signature Agreement Premier Agreement
Technical Support
24/7 online troubleshooting wizard
24/7 online probe selection guide
24/7 online customer message forum
Weekday support by email and phone		 ✔️ ✔️ ✔️
Repairs
Most repairs can be made in our regional offices for fastest turnaround time. Complex repairs may require return to our factory.		 No charge repairs
Target repair time <5 days		 30% rate discount
Target repair time <5 days		 No charge repairs
Target repair time <3 days
System Certification
We will evaluate your AFM, recommend repairs or maintenance, and prepare a report certifying the calibration and performance specifications.		 Charged at standard rates ✔️
(remote)		 ✔️
(On-Site)
Advanced Applications Consulting
One-on-one advanced consultation by phone or video conference with one of our applications scientists on the topic of your choice.		 Charged at standard rates ✔️
(4 hours)		 ✔️
(8 hours)
Training course for new users (dates vary) Charged at standard rates 30% discount No charge (one seat)
System Upgrades
Free upgrades to Igor-based software (not including new paid features and upgrades to the Igor Pro software itself)		 ✔️ ✔️ ✔️
Minor updates to Ergo software (within the same version already purchased) ✔️ ✔️ ✔️
Major version upgrades to Ergo software (includes the base package and any optional packages that have been purchased separately) Charged at list price per package 30% discount No charge
Computer upgrade discount for customers who purchase three consecutive years of a support and service agreement after the initial warranty period. Charged at list price 30% discount No charge

Notes: See brochure for more details and terms and conditions.