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Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology. Prices displayed are for 1 hour of support on a topic of your choice.
Our Plasma Technology engineers are available on Wednesdays at 10am. Simply select 'Wednesday Session' and once you have booked our team will contact you finalise the date and go over the finer details.
If you have experienced a software or hardware failure we can identify the fault and work with you to solve the issue and return you to productivity. This maximises uptime and minimises operating costs.
Our sessions are once a week on a Wednesday at 10.00AM GMT. Simply select the session to complete the purchase and once booked you will receive a form to complete. Please include as many details as possible, including your system number and call number if appropriate. Once completed a member of our team will contact you to finalise the date and if any further information is required. You will then receive connection details for your chosen access date.
Live Assist connections will typically last around an hour although this varies greatly with the issue complexity. Unfortunately, not all issues can be solved with a virtual presence. In these cases we will endeavour to outline a clear pathway to return you to productivity.
For more information about how Live Assist works click here to watch this video.