- GENERAL CONSUMABLES
- MICROSCOPY SUPPLIES
- SYSTEM SPARES
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Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology.
Using Merged Reality technology we will be a virtual presence to get you back on your feet in no time at all.
If you have experienced a software or hardware failure, we can identify the fault and work with you to solve the issue and return you to productivity. This maximises uptime and minimises operating costs, only pay for support when you need it.
Once you have completed the purchase and we have agreed a date and time for the LiveAssist support session you will receive a form to complete. Please include as many details as possible, including your system project number and details of the issue. Once completed a member of our team will contact you if any further information is required and you will receive connection details for your agreed access date and time.
Live Assist connections will typically last around 1-2 hours although this varies greatly with the issue complexity. Unfortunately, not all issues can be solved with a virtual presence. In these cases we will endeavour to outline a clear pathway to return you to productivity.
For more information about how Live Assist works click here to watch this video.
LiveAssist evolves with your requirements, so that you always get the most from your systems. Benefits include: