Support

Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology. Prices displayed are for 1 hour of support on a topic of your choice. 

Our Plasma Technology engineers are available on Wednesdays at 10am. Simply select 'Wednesday Session' and once you have booked our team will contact you finalise the date and go over the finer details. 

Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology. Prices displayed are for 2 hours of support. We will confirm the remote appointment after purchase

Our Live Assist software allows for an instant interactive presence by utilizing Merged Reality technology in Conjunction with Team Viewer.

Prices displayed are for 2 hours of support and availability of our engineer is updated weekly.

Our Live Assist software allows for an instant interactive presence by utilising Merged Reality technology. Prices displayed are for 1 hour of support. We will confirm the remote appointment after purchase.

The Zyla Customer Assurance Plan Service Contract will provide complete peace of mind for service coverage on your Zyla camera and eliminate any unexpected repair costs.

You are able to choose from two options; either purchase a one-year contract, or a five-year service contract which includes a free of charge chamber service at the end of the five-year period, for a limited time only.  The one-year contract can also be purchased with additional quantities (e.g. A quantity of three will provide three years of service cover).

A Customer Assurance Plan offers the ability to fix your hardware maintenance costs, thus eliminating the risk associated with unexpected expense in the future.

In addition, the Customer Assurance Plan gives you a single point of contact for raising product issues, access to equipment experts, as well as entitlement to all new software releases made available during the period of the support contract. Please find further information in the ‘Technical Details’ section.