All-in-One Service Package
Oxford Instruments offers comprehensive support and service agreements to help you achieve the very best results. Tool proficiency and knowledge, uptime, calibration, and forward-looking options on upgrades/add-ons are all an integrally key aspects of getting the most of your cutting-edge research tool.
Much more than just an extended warranty, these packages provide true peace of mind and peak performance out of you and your research.
Learn more
Signature Agreement Premier Agreement
Technical Support
24/7 online troubleshooting wizard
24/7 online probe selection guide
24/7 online customer message forum
Weekday support by email and phone
✔️ ✔️ ✔️
Most repairs can be made in our regional offices for fastest turnaround time. Complex repairs may require return to our factory.
No charge repairs
Target repair time <5 days
30% rate discount
Target repair time <5 days
No charge repairs
Target repair time <3 days
System Certification
We will evaluate your AFM, recommend repairs or maintenance, and prepare a report certifying the calibration and performance specifications.
Charged at standard rates ✔️
Advanced Applications Consulting
One-on-one advanced consultation by phone or video conference with one of our applications scientists on the topic of your choice.
Charged at standard rates ✔️
(4 hours)
(8 hours)
Training course for new users (dates vary) Charged at standard rates 30% discount No charge (one seat)
System Upgrades
Free upgrades to Igor-based software (not including new paid features and upgrades to the Igor Pro software itself)
✔️ ✔️ ✔️
Minor updates to Ergo software (within the same version already purchased) ✔️ ✔️ ✔️
Major version upgrades to Ergo software (includes the base package and any optional packages that have been purchased separately) Charged at list price per package 30% discount No charge
Computer upgrade discount for customers who purchase three consecutive years of a support and service agreement after the initial warranty period. Charged at list price 30% discount No charge

Notes: See brochure for more details and terms and conditions.