Live Assist - Remote Support

Our Live Assist software allows for an instant interactive presence by utilizing Merged Reality technology in conjunction with Team Viewer.

• Using Merged Reality technology we will be a virtual presence to get you back on your feet in no time at all.
• Using Team Viewer will allow us to take actual control of your system allowing us to be able to diagnose the system issues live.

If you have experienced a software or hardware failure we can identify the fault and work with you to solve the issue and return you to productivity. This maximizes uptime and minimizes operating costs, only pay for support when you need it.

This product Is further enhanced by agreeing to be part of Sentinel, our live telemetry initiative. 

Once you have chosen your access date and completed the purchase you will receive a form to complete. Please include as many details as possible, including your system number and call number if appropriate. Once completed a member of our team will contact you if any further information is required and you will receive connection details for your chosen access date.

Live Assist connections will typically last around 1 hour although this varies greatly with the issue complexity. Unfortunately, not all issues can be solved with a virtual presence. In these cases we will endeavor to outline a clear pathway to return you to productivity.

For more information about how Live Assist works click here to watch this video